Service Management

Our consultants can offer support across the complete Service Management lifecycle utilising different frameworks and methodologies including; ISO20000, ITIL, SIAM, COBIT and USM from Service Strategy through practice / process development to Service Improvement and Retirement
Activities include
Service Architecture - Our architects will discuss your requirements and then once agreed will design and develop service architectures and operating models that meet your business needs.  In addition they can produce strategies and implementation plans to aid transition into service.
Service Design - Our designers can take your business and support requirements and produce meaningful service designs which will provide the best value and customer experience
Process Design and development - Our process engineers can review existing, design, document, test and transition to live business and support processes providing an efficient way of working
Service Assessments - Work with clients to conduct assessments of their business to identify maturity levels or future improvement initiatives these assessment can range from high level to very low level detailed assessments depending on where the client are in their business or product lifecycle.
Support Offering Identification - Conduct Service and Capability analysis to define and document a common set of consolidated services normally in a service catalogue being offered to internal and external customers.