MSL Consulting Ltd
Service Management Specialists

Business Transformation

MSL have undertaken assignments with a number of Blue Chip Companies and Central Government Departments, supporting their transformation activities.  Developing, Business Architectures, Value Chains, Implementation Strategies and Target Operating Models enabling them, to become, more effective and efficient.

Service Management 

MSL are experienced in all facets of ITIL Service Management, SIAM and USM.  We offer consultancy in Service Architecture & Design, Process development, Change Enablement, Portfolio and Catalogue Management, Service Level and Performance Management, Transition and Continual Improvement.

Specialist Areas of Consultancy

MSL also provide consultancy in specialist areas such as ISO20000 Implementation, Maturity Assessments, Cost Modelling and Rate Card development, Requirements Management and Training Needs Analysis.

How can we help you?

The consultancy we provide is varied, dynamic and innovative thus helping our Customers develop new and exciting solutions.  This enables them to continue delivering excellent Customer Service whilst, remaining flexible enough to mould to the changing needs of their Business environment.

Mission

Collaborate: Our passion is collaboration, engaging with our Customers and their underpinning Suppliers to act as one team, bringing together the right skills and expertise to enable growth and delivery excellence.
Innovate: We deliver innovative methods to support our customers’ requirements, inspiring them to embrace change and new ways of thinking. We pride ourselves on developing solutions that create value for our customers business.
Integrate: In pursuit of providing the best possible User experience we encourage integration of skills and resources across the business environment, this full lifecycle approach to service, leverages shared business goals to focus on end User Service Delivery

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